Frequentaly Asked Questions
General
What is Duokart?
Duokart is a small family-run online store dedicated to offering problem-solving products at the most affordable prices, delivering across every corner of India.
Where are you based?
We are based in Delhi, India, and we ship to all locations across India.
How can I contact Duokart?
You can reach us via email at toduokart@gmail.com or call/WhatsApp us at +91-9355775662 between Mon-Sat, 9 am - 6 pm.
Do you have a physical store?
Do you have a physical store?
How can I stay updated about new products and offers?
Follow us on social media and subscribe to our newsletter for the latest deals, product launches, and updates.
Shipping and Delivery
Do you ship all over India?
Yes! We deliver to all locations across India through our trusted courier partners.
Is shipping free?
We offer free shipping on all orders above ₹500. For orders below ₹500, a nominal shipping fee applies.
How long does delivery take?
Our estimated delivery time is 5-10 business days, depending on your location.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via email or WhatsApp.
What happens if my package is delayed?
While we aim for timely delivery, sometimes unforeseen circumstances may cause delays. Please contact us if your package hasn't arrived within the estimated time.
Payment Related
What payment methods do you accept?
We accept UPI, PhonePe, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
Is it safe to shop on Duokart?
Absolutely! Our website uses secure payment gateways to ensure that your information is protected.
Can I pay using Cash on Delivery (COD)?
Yes, COD is available. We require phone number verification via call or WhatsApp for all COD orders.
Return & Refund
What is your return policy?
We accept returns within 7 days of delivery for eligible items. An unboxing video is mandatory to process any claims for damage, missing, or defective items.
How will I receive my refund?
Refunds are processed to your original payment method or your provided bank account and typically take
Can I exchange my item?
Can I exchange my item?